Falabella

Making life simpler and more enjoyable is our purpose for everyone who chooses us every day. This common vision is at the heart of our conversations and guides our cultural and digital transformation projects.

We are striving to achieve a profound cultural transformation and a new business approach for the coming years, which strengthens capabilities that are already part of our value proposition and adds new ones. We understand the need to become a more agile and flexible organization, while maintaining our traditional commitment to focus on customers and employees. This continual cultural transformation is based on living and promoting our corporate values and principles, as they are key to developing our Ecosystem strategy and they guide our daily tasks.

As of December 2023 Falabella has

577stores & malls
US$ 7.3 Bn gross loan book
~1.000 
click & collect  points in the region
US$ 2.8 Bn GMV LTM

The key to our leadership is our ability to attract and grow talent, and to engineer top-flight teams with a focus on innovation and results.



Our Platforms

Omnichannel Retail

Marketplace

Banking

Loyalty

Home Delivery

Omnichannel Retail

We operate leading retail chains in each of the seven markets where we are present. We have a real estate business that builds and manages shopping centers.

Our Falabella Department Stores are leaders in the countries we are present (Chile, Peru and Colombia). They form an omni-channel marketing network focused on fashion, technology and home products.

Our Home Improvements brands (Sodimac, Imperial, Maestro and IKEA), provide products focused on home, professional and corporate customers. Our physical and virtual stores present in Chile, Peru, Colombia, Brazil, Mexico, Uruguay y Argentina provide a wide range of house construction, decoration and maintenance solutions.

Our Tottus Supermarket network has Market position stores in Chile and Peru. It fosters an easy and fast shopping experience by integrating physical stores with online solutions that serve local communities.

We operate shopping centers in Chile, Peru and Colombia, through Mallplaza and Open Plaza. Our strategy was to turn our malls into urban centers where our local communities can meet and be entertained.

531 & 46

Stores & Shopping Centers

US$11.3 Bn

LTM Retailers Revenue

US$479 MM

LTM Mallplaza Revenue

As of December 2023

Marketplace

Our Marketplace deliver a differentiated value proposal for our customers, by offering them everything they require in one place for a unique and streamlined shopping experience in constant contact with our ecosystem. We can offer our Sellers a unique opportunity to interact with many customers and other development opportunities, due to good quality traffic.

US$2.8 Bn

LTM Total GMV

US$734 MM

LTM 3P GMV

+20,000

Sellers

As of December 2023

Banking

Our digital banking platform and integrated financial solutions are aimed primarily at the personal banking segment in the countries where we operate. In Chile, Peru and Colombia our services include credit cards, transactional passive accounts, insurance, consumer loans, and other services. In Mexico, as part of an alliance with Soriana, it provides credit cards and personal loans.

We offer fully online products with a mobile, intuitive, and reliable experience, which allows us to accelerate the growth of our customer base. We leverage product usage data to manage our credit risk, which is driven by technological innovation and machine learning.

US$7.3 Bn

Gross Loan Book

As of December 2023

Payments

This platform supports the final shopping stage and provides our customers with secure and frictionless payments. This platform has its own payment gateway in the online channel, giving it efficiency and autonomy.

US$ 3.0 Bn

LTM TPV

As of June 2023

Loyalty

We design specific strategies to attract customers and increase their shopping frequency by personalizing products, experiences and benefits, by integrating personal information with client’s data from the Group’s platforms.

Anyone purchasing products within our ecosystem, or at another merchant using their CMR card, can accumulate points within this program that can be redeemed for benefits that include many products and experiences.

+18.6 MM

Program participants

As of December 2023

Home Delivery

Our Home Delivery platform centralizes transportation for our retailers and sellers. It offers home deliveries using dedicated order consolidation and sorting facilities that achieve cost synergies.

35 MM

Dispatches

As of December 2023

Our Geographical Footprint

We have a strong network of stores in the region, which allows us to be close to our customers and strengthen our logistics capabilities.

Our History

Falabella has been forged with hard work and austerity. We have sought to do things well, with passion and taking care of the details, putting the client in the center, working as a team, reinventing ourselves over and over again and taking care of our suppliers as strategic partners.