Sustainability at Falabella

Falabella is a place without limits or boundaries. We are composed of major brands, we operate in nine countries and in various industries. We are more than 100,000 people who dream big, challenge ourselves and work as a team with the aim of simplifying and enjoying life.

We achieve this by integrating sustainability into our business strategy, so that everyone at Falabella can contribute to making us a company with a positive social and environmental impact.

Sustainability Reporting Center

We are committed to transparency. The following documents include the integrated and universal Annual Report covering all our business units, each individual Sustainability Report and the Standards and Policies that guide our behavior.

Annual Reports
Sustainability Reports
Standards & Policies

Archived Reports

Rankings and Recognitions


During November 2020, Falabella was the only retail company of chilean origin selected to integrate the Dow Jones Sustainability World Index (DJSI World), which brings together the leading multinational listed companies in terms of sustainability, based on economic, social and environmental standards. Within the retail category, the firm ranked fifth worldwide.

Likewise, Falabella was selected to be part of other indexes, to which it was invited to participate, being the only Chilean company included in four indexes: World, Emerging Markets, MILA Pacific Alliance and Chile.

The company has developed a sustainable customer-focused strategy, which highlights five priorities that have allowed it to grow responsibly. First, the company is committed to mitigate the impact of its operation on the environment, focused on reducing its carbon footprint and improving on waste and packaging management. Today, a large part of its facilities in the country have energy supply from NCRE (non-conventional renewable energy) sources, several of its business units have LEED certification and are working on circular economy projects focused on reducing the waste disposal on landfills. The company also ensures that the supply chain with which it operates also complies with environmental and social standards.

Additionally, through its social investment programs, focused on education and entrepreneurship, the company supports the development of its communities. Likewise, it has a diversity and inclusion policy across all business units (Falabella Retail, Sodimac, Falabella Financiero, Mall Plaza, Falabella Inmobiliario and Tottus), which creates common standards, structures and processes, which are currently focused on three priorities: gender equity, sexual diversity and effective inclusion of people with disabilities.

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S.A.C.I. Falabella was incorporated for the second consecutive year in 2017 to the socially responsible investment index FTSE4Good, which is one of the main international sustainability and corporate responsibility indexes. Prepared by FTSE Russell, an independent company that belongs to the London Stock Exchange Group, this index considers variables such as environmental management, corporate governance and ethical business management, respect for human and labor rights, as well as the application of labor standards within the supply chain, and is used by investors to identify companies that develop their operations following global sustainability standards.

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One of the main objectives of the Falabella Companies is to be a good place to work, promoting a collaborative environment and a healthy balance between personal and work-life. For the same reason, some of the Falabella Companies participate in the Great Place to Work survey, by which we measure ourselves and define subsequent goals as part of our commitment to our collaborators. For more information click here.

Participation in Associations and Organizations


Falabella and Sodimac work with Sedex, the world's largest platform on issues of Social Responsibility in the Value Chain, which supports companies to achieve responsible ethical, labor, environmental, health and safety standards. Suppliers must commit to compliance with the ethical trading rules of Sedex members (SMETA). For more information click here.


Falabella and Sodimac are members of the PROhumana business network, a Chilean non-profit, non-partisan, independent and self-sustainable organization. PROhumana has been working continuously for 21 years, promoting cultural change in Chile and pursuing transformative initiatives to allow the country to move towards widespread, sustainable human development, whereby companies seek in their business models to be authentic agents of economic, ethical, social and environmental progress. For more information click here.