we utilize e-learning programs, internships and training-placements, as well as specific and technical courses, to ensure our employees become more informed and empowered to achieve their professional objectives and those of the business. We work to provide individual development plans with access to various types of training. During 2017, a total of 4,357,970 hours of training were performed, which represents an average of 38.9 hours per worker per year, of which 47% were for women.